The EMU Health Policy

Insurance Accepted:

For Out of Network services, an estimate of the amount you will be billed is available upon request.

 

1199SEIU

Aetna

AgeWell New York

Blue Cross Blue Shield

CBA Blue

Cigna

Elderplan

Empire Blue Cross Blue Shield

Health First (FL)

Health First Health Plans (Florida)

HealthFirst (NY)

Horizon Blue Cross Blue Shield of New Jersey

Horizon Blue Cross Blue Shield of New Jersey For Novartis

Humana

Independence Blue Cross

MagnaCare

Medicaid

Medicare

MetroPlus Health Plan

Multiplan PHCS

NY State No-Fault

Oxford (UnitedHealthcare)

Premera Blue Cross

UnitedHealthcare

Workers’ Compensation

Affiliated Hospitals

EMU Health Affiliated Hospitals

NewYork–Presbyterian/Queens

56-45 Main Street, Queens, New York City, New York, United States

(718) 670-2000 | (800) 282-6684

Jamaica Hospital

8900 Van Wyck Expy, Queens, NY 11418

(718) 206 – 6000

Patient Privacy Notice

Your Information. Your Rights. Our Responsibilities

This notice describes how medical information about you may be used and disclosed and how you can get access to this information.

Your Rights

You have the right to:

  • Get a copy of your paper or electronic medical record
  • Correct your paper or electronic medical record
  • Request confidential communication
  • Ask us to limit the information we share
  • Get a list of those with whom we’ve shared your information
  • Get a copy of this privacy notice
  • Choose someone to act for you
  • File a complaint if you believe your privacy rights have been violated

Your Choices

You have some choices in the way that we use and share information as we:

  • Tell family and friends about your condition
  • Provide disaster relief

Our Uses and Disclosures

We may use and share your information as we:

•         Treat you

•         Run our organization

•         Bill for your services

•         Help with public health and safety issues

•         Do research

•         Comply with the law

•         Respond to organ and tissue donation requests

•         Work with a medical examiner or funeral director

•         Address workers’ compensation, law enforcement, and other government requests

•         Respond to lawsuits and legal actions

Your Rights

When it comes to your health information, you have certain rights. This section explains your rights and some of our responsibilities to help you.

Get an electronic or paper copy of your medical record

  • You can ask to see or get an electronic or paper copy of your medical record and other health information we have about you. Ask us how to do this.
  • We will provide a copy or a summary of your health information, usually within 30 days of your request. We may charge a reasonable, cost-based fee.

Ask us to correct your medical record

  • You can ask us to correct health information about you that you think is incorrect or incomplete. Ask us how to do this.
  • We may say “no” to your request, but we’ll tell you why in writing within 60 days.

Request confidential communications

  • You can ask us to contact you in a specific way (for example, home or office phone) or to send mail to a different address.
  • We will say “yes” to all reasonable requests.

Ask us to limit what we use or share

  • You can ask us not to use or share certain health information for treatment, payment, or our operations. We are not required to agree to your request, and we may say “no” if it would affect your care.
  • If you pay for a service or health care item out-of-pocket in full, you can ask us not to share that information for the purpose of payment or our operations with your health insurer. We will say “yes” unless a law requires us to share that information.

Get a list of those with whom we’ve shared information

  • You can ask for a list (accounting) of the times we’ve shared your health information for six years prior to the date you ask, who we shared it with, and why.
  • We will include all the disclosures except for those about treatment, payment, and health care operations, and certain other disclosures (such as any you asked us to make). We’ll provide one accounting a year for free but will charge a reasonable, cost-based fee if you ask for another one within 12 months.

Get a copy of this privacy notice

You can ask for a paper copy of this notice at any time, even if you have agreed to receive the notice electronically. We will provide you with a paper copy promptly.

Choose someone to act for you

  • If you have given someone medical power of attorney or if someone is your legal guardian, that person can exercise your rights and make choices about your health information.
  • We will make sure the person has this authority and can act for you before we take any action.

File a complaint if you feel your rights are violated

  • You can complain if you feel we have violated your rights by contacting us using the information on page 1.
  • You can file a complaint with the U.S. Department of Health and Human Services Office for Civil Rights by sending a letter to 200 Independence Avenue, S.W., Washington, D.C. 20201, calling 1-877-696-6775, or visiting hhs.gov/ocr/privacy/hipaa/complaints/.
  • We will not retaliate against you for filing a complaint.

Your Choices

For certain health information, you can tell us your choices about what we share. If you have a clear preference for how we share your information in the situations described below, talk to us. Tell us what you want us to do, and we will follow your instructions.

In these cases, you have both the right and choice to tell us to:

  • Share information with your family, close friends, or others involved in your care
  • Share information in a disaster relief situation
  • Include your information in a hospital directory

If you are not able to tell us your preference, for example if you are unconscious, we may go ahead and share your information if we believe it is in your best interest. We may also share your information when needed to lessen a serious and imminent threat to health or safety.

In these cases, we never share your information unless you give us written permission:

  • Marketing purposes
  • Sale of your information

In the case of fundraising:

  • We may contact you for fundraising efforts, but you can tell us not to contact you again.

Our Uses and Disclosures

How do we typically use or share your health information?

We typically use or share your health information in the following ways.

Treat you

We can use your health information and share it with other professionals who are treating you.

Example: A doctor treating you for an injury asks another doctor about your overall health condition.

Run our organization

We can use and share your health information to run our practice, improve your care, and contact you when necessary

Example: We use health information about you to manage your treatment and services.

Bill for your services

We can use and share your health information to bill and get payment from health plans or other entities.

Example: We give information about you to your health insurance plan so it will pay for your services.

How else can we use or share your health information?

We are allowed or required to share your information in other ways – usually in ways that contribute to the public good, such as public health and research. We have to meet many conditions in the law before we can share your information for these purposes. For more information see: www.hhs.gov/ocr/privacy/hipaa/understanding/consumers/index.html.

Help with public health and safety issues

We can share health information about you for certain situations such as:

  • Preventing disease
  • Helping with product recalls
  • Reporting adverse reactions to medications
  • Reporting suspected abuse, neglect, or domestic violence
  • Preventing or reducing a serious threat to anyone’s health or safety

Do research

We can use or share your information for health research.

Comply with the law

We will share information about you if state or federal laws require it, including with the Department of Health and Human Services if it wants to see that we’re complying with federal privacy law.

Respond to organ and tissue donation requests

We can share health information about you with organ procurement organizations.

Work with a medical examiner or funeral director

We can share health information with a coroner, medical examiner, or funeral director when an individual dies.

Address workers’ compensation, law enforcement, and other government requests

We can use or share health information about you:

  • For workers’ compensation claims
  • For law enforcement purposes or with a law enforcement official
  • With health oversight agencies for activities authorized by law
  • For special government functions such as military, national security, and presidential protective services

Respond to lawsuits and legal actions

We can share health information about you in response to a court or administrative order, or in response to a subpoena.

Our Responsibilities

  • We are required by law to maintain the privacy and security of your protected health information.
  • We will let you know promptly if a breach occurs that may have compromised the privacy or security of your information.
  • We must follow the duties and privacy practices described in this notice and give you a copy of it.
  • We will not use or share your information other than as described here unless you tell us we can in writing. If you tell us we can, you may change your mind at any time. Let us know in writing if you change your mind.

For more information see: www.hhs.gov/ocr/privacy/hipaa/understanding/consumers/noticepp.html.

Changes to the Terms of this Notice

We can change the terms of this notice, and the changes will apply to all information we have about you. The new notice will be available upon request, on our web site, and we will mail a copy to you.

POLICY

Patient Rights & Responsibilities

Approved: Governing Body

Date: October 2016

Date Revised:

Patient Rights and Responsibilities

 

The patient has the right to exercise his or her rights without being subjected to discrimination or reprisal and receive services without regard to age, race, color, sexual orientation, religion, marital status, sex, national origin or sponsor.

  • If a patient is adjudged incompetent under applicable State health and safety laws by a court of proper jurisdiction, the rights of the patient are exercised by the person appointed under State law to act on the patient’s behalf.
  • If a State court has not adjudged a patient incompetent, any legal representative designated by the patient in accordance with State law may exercise the patient’s rights to the extent allowed by State law.

Respect

  • Patients are treated with respect, consideration and dignity for both property and person.

Dignity/Privacy

  • Patients are provided appropriate privacy and confidentiality including all information and records pertaining to the patient’s treatment.
  • Authorize those family members and other adults who will be given priority to visit consistent with your ability to receive visitors.

Consideration and Safety

  • Receive care in a safe setting.
  • Be free from all forms of abuse and harassment.

Confidentiality

  • Patient disclosures and records are treated confidentially, and patients are given the opportunity to approve or refuse their release, except when release is required by law or third party payment contract.

Information

  • Patients are provided, to the degree known, complete information concerning their diagnosis, evaluation, treatment and prognosis before the treatment or procedure is performed in terms the patient can understand. When it is medically inadvisable to give such information to a patient, the information is provided to a person designated by the patient or to a legally authorized person.
  • Patient conduct and responsibilities and participation.
  • Disclose physician financial interests or ownership in the Center.
  • Services available at the organization.
  • Provisions for after-hours and emergency care.
  • Fees for services, eligibility for third party reimbursement and, when applicable, the availability of free or reduced cost care and receive an itemized copy of his/her account statement, upon request.
  • Payment policies.
  • Advance directives, as required by NY State Public Health Law 2980-2994 or federal law and regulations and if requested, official State advance directive forms.
  • Document in a prominent part of the patient’s current medical record, whether or not the individual had executed an advance directive.
  • The credentials of health care professionals.
  • The patient will be informed of his/her rights prior to their procedure being performed both verbally and in a manner in which the patient or the patient’s representative understands. The center must protect and promote the exercise of such rights.
  • Marketing or advertising regarding the competence and capabilities of the organization is not misleading to patients.
  • Patients are provided with appropriate information regarding the absence of malpractice insurance coverage.
  • Representation of accreditation to the public must accurately reflect the AAAHC accredited entity.
  • Access his/her medical record pursuant to the provisions of section 18 of the Public Health Law, and Subpart 50-3 of this Title.
  • Receive from his/her physician information necessary to give informed consent prior to the start of any nonemergency procedure or treatment or both. An informed consent shall include, as a minimum, the provision of information concerning the specific procedure or treatment or both, the reasonably foreseeable risks involved, and alternatives for care or treatment, if any, as a reasonable medical practitioner under similar circumstances would disclose in a manner permitting the patient to make a knowledgeable decision.
  • Patients are informed about procedures for expressing suggestions, complaints and grievances regarding treatment or care that is (or fails to be) furnished, including those required by state and federal regulations.

Patient Complaint/Grievance:

The patient and family are encouraged to help the facility to improve its understanding of the patient’s environment by providing feedback, suggestions, comments and or complaints regarding the service needs and expectations.

A complaint or grievance should be registered by contacting the center administrator and/or patient advocate through the State Department of Health or Medicare. The center will provide the patient or his/her designee with a written response within 30 days if requested by the patient indicating the findings of the investigation.

The center will respond in writing with notice of how the grievance has been addressed.

 

Center Administrator              

8340 Woodhaven Blvd

Glendale, NY 11385

718-849-8700

Medicare Beneficiary Ombudsman

1-800-MEDICARE

1-800-633-4227

www.medicare.gov/Ombudsman/resourse.asp

                       

 

New York Department of Health’s Office of Health Systems Management

Phone: 1.800.804.5447

 

  • Patient’s right to refuse to participate in experimental research or refuse treatment to the extent permitted by law and to be fully informed of the medical consequences of his/her actions.
  • The patient has the right to actively participate in decisions about his/her care.
  • Make known your wishes in regard to anatomical gifts. You may document your wishes in your health care proxy or on a donor card, available from the center.
  • Patients are informed of their right to change their provider if other qualified providers are available.
  • Patients are given the opportunity to participate in decisions involving their care, except when such participation is contraindicated for medical reasons.

The patient has the responsibility to do the following:

  • Follow the treatment plan prescribed by his/her provider and participate in his/her care
  • The patient is encouraged to ask any and all questions of the physician and staff in order that he/she may have a full knowledge of the procedure and aftercare.
  • Provide complete and accurate information to the best of his/her ability about his/her health, any medications, including over-the-counter products and dietary supplements and any allergies or sensitivities.
  • Provide a responsible adult to transport him/her home from the facility and remain with him/her for 24 hours, if required by his/her provider.
  • Inform his/her provider about any living will, medical power of attorney, or other directive that could affect his/her care.
  • Accept personal financial responsibility for any charges not covered by his/her insurance.
  • Be respectful of all the health care providers and staff, as well as the other patients.

These rights and responsibilities are prominently displayed in the waiting area of the Center, and are also available, upon request, in an informational brochure.